Shipping policy

BOPMAN

Project-specific delivery

BOPMAN supports international project and trade enquiries. We review shipment options for the quantity, packaging, destination and specification in your enquiry. Availability of a route and all delivery commitments are confirmed in the written quotation and accepted order.

Separate schedules

Sample preparation, custom development, manufacturing and transport have separate schedules. Confirm the approved sample, specification and order requirements before agreeing the production window. Transit estimates, dispatch arrangements and any staged deliveries are documented for the order. Coordinate installation appointments against confirmed delivery arrangements.

Packing and shipping information

For each selected specification, confirm pieces and coverage per carton, carton dimensions, net and gross weights, pallet configuration and required labels or shipping marks. OEM branding and packaging artwork require written approval. We provide the shipment documents agreed for the destination and order.

Freight, customs and delivery terms

The quotation and order specify the delivery location and terms, freight, insurance and responsibility for customs clearance, duties, taxes, unloading and onward delivery as applicable. These are not assumed to be included in a product enquiry price. Notify us of site access and receiving requirements before shipment.

Receipt and inspection

Check product references, quantity, packaging and visible transport damage against delivery documents. Keep carton labels, batch references and delivery records, and take photographs of discrepancies or damage. Report concerns promptly using the timeframe and procedure agreed in the order. Contact us before installing material with an apparent issue.

Delivery assistance

Send the order reference, delivery destination and supporting photographs or documents to Andy@bopman.com. Transport claims and any remedial arrangements are reviewed according to the shipment terms and evidence. Manufacturing quality concerns follow our After-sales Support process. Applicable rights that cannot be excluded remain unaffected.