After-sales Support
Support from your flooring manufacturer.
BOPMAN supports project buyers, trade partners and OEM customers with delivery checks, product enquiries and manufacturing quality concerns. Please contact us with your order details so our team can review the issue and agree the next steps.
1. Check the delivery and material
Check product references, quantities and visible packaging condition against the delivery documents. Retain batch labels, carton markings and relevant delivery records. Photograph visible damage or discrepancies. If you identify an apparent product issue, contact BOPMAN before installing or further processing the affected material.
2. Tell us what happened
Provide your order or invoice reference, product model, batch or carton reference, quantity affected, when the issue was discovered, and a clear description. Include photographs or videos of the issue, labels and packaging, together with relevant delivery, storage, site and installation information. Share a file link in the form below or email attachments to Andy@bopman.com.
3. How we review your case
- Receive: record your enquiry and identify the order and product involved.
- Clarify: request any further evidence or technical details needed.
- Assess: review the information with our manufacturing team and, where appropriate, discuss inspection or sample assessment.
- Resolve: provide a written response and an agreed action plan.
- Follow through: coordinate the agreed action and record case closure.
Quality concerns and possible remedies
Where a manufacturing non-conformity is established, available remedies may include replacement material, repair, an agreed allowance or refund, depending on the circumstances and applicable order terms. The scope of any remedy, freight arrangements and related costs are confirmed in writing after review. Contact us before returning goods or arranging third-party remedial work.
Natural wood, samples and installation
Wood naturally varies in grain and colour. Samples help establish an agreed appearance range; photographs and design visualisations are illustrative. We assess concerns against the approved sample, specification and order requirements. Storage, site conditions, installation and maintenance information may be needed to understand the cause of an issue. A natural variation statement does not replace the review of a manufacturing quality concern.
Custom orders and changes
Requests to change or cancel a custom or OEM order are reviewed against its approval and production stage. Any effect on cost, materials, schedule or artwork is confirmed in writing. Manufacturing quality concerns follow the support process above.
Warranty and order terms
Warranty scope and duration, notification requirements, exclusions, inspection arrangements and cost responsibilities are confirmed in the written quotation, product documentation and accepted order. This page describes the support process and does not create an additional fixed warranty period. Applicable rights that cannot be excluded remain unaffected.
Submit your case using the dedicated form below. You can also contact Andy@bopman.com or WhatsApp +86 13818381926.
BOPMAN · Huzhou Bopman Wood Flooring Co., Ltd.